TRAINING PROGRAM TOPICS

1. Career Management
2. Hygiene & Sanitation
3. Fire & Security
4. Telephone Manners & Techniques
5. Guest Relations
6. How To Prevent and How To Handle Guest Complaints
7. Effective Selling & Upselling
8. (TQM) Total Quality Management in Service Industry
9. Effective Communication
10. Time Management
11. Stress Management
12. Meetings Management
13. Team Work
14. Pro-Active Management and Decision Making
15. Performance Planning and Appraisal
16. Interview Techniques
17. Train The Trainer
18. Effective Supervision
     18.1. LEAD & LIPS Survey
     18.2. Management Practices Efficiency Survey
     18.3. Managerís Mirror
19. S.Q.A. (Service Quality Audit)
20. Employee Selection and Evaluation Tests
21. Training Management
      21.1. Training Needs Assessment Survey
22.†Human Resources Management